Monday 21 December 2015

Tutorial chapter 2

True/False:

1) True

2) True

3) True

4) True

5) False

6) False

7) True

8) True

9) True

Long essay:

1) Describe 3 Porter Generic Strategies?

1. Cost Leadership

In cost leadership, a firm sets out to become the low cost producer in its industry. The sources of cost advantage are varied and depend on the structure of the industry. They may include the pursuit of economies of scale, proprietary technology, preferential access to raw materials and other factors. A low cost producer must find and exploit all sources of cost advantage. if a firm can achieve and sustain overall cost leadership, then it will be an above average performer in its industry, provided it can command prices at or near the industry average.

2. Differentiation

In a differentiation strategy a firm seeks to be unique in its industry along some dimensions that are widely valued by buyers. It selects one or more attributes that many buyers in an industry perceive as important, and uniquely positions itself to meet those needs. It is rewarded for its uniqueness with a premium price.

3. Focus

The generic strategy of focus rests on the choice of a narrow competitive scope within an industry. The focuser selects a segment or group of segments in the industry and tailors its strategy to serving them to the exclusion of others.

The focus strategy has two variants.

(a) In cost focus a firm seeks a cost advantage in its target segment, while in 
(b) Differentiation focus a firm seeks differentiation in its target segment. Both variants of the focus strategy rest on differences between a focuser's target segment and other segments in the industry. The target segments must either have buyers with unusual needs or else the production and delivery system that best serves the target segment must differ from that of other industry segments. Cost focus exploits differences in cost behaviour in some segments, while differentiation focus exploits the special needs of buyers in certain segments.


2) 5 forces in porter's five forces model.

1. Competitive Rivalry

One important force that Porter describes is the degree of rivalry between existing companies in the market. If there are more companies competing with each other, the resulting competitive pressure will mean that prices, profits and strategy will be driven by it.
One company may end up having little or no power in its own industry if there is a variety of quality products are offered in the market in direct competition with it. Customers have the option of simply moving on to a different company easily. Conversely, in the absence of this rivalry, the company may be able to freely set prices and profit margins without being dictated by what the customer finds attractive.
Competitive rivalry may be higher when:
  • Similar sized companies operate in one market
  • These companies have similar strategies
  • Products on offer have similar features and offer the same benefits
  • Growth in the industry is slow
  • There are high barriers to exit or low barriers to entry 

2. Threat of new Entrants

The competitive threat to a company’s business may not only be from existing players in the market but also from potential new entrants into the market place. If an industry is profitable, or attractive in a long term strategic manner, then it will be attractive to new companies. Unless there are barriers to entry in place, new firms may easily enter the market and change the dynamics of the industry.
The particular dynamics of an industry that restrict entry into it are called barriers to entry The most attractive scenario for a new company is when a potential market has low barriers to exit but high barriers to entry. The economics of any industry will determine the level of difficulty faced when trying to enter this market.
Barriers to entry may stem from things like:
  • patents and proprietary knowledge
  • access to specialized technology or infrastructure
  • economies of scale or government driven obstacles
  • high initial investment needed
  • high switching costs for consumers, loyal consumers
  • difficulty in accessing raw material and difficulty in accessing distribution channels

3. Threat of Substitutes

Within the framework defined by Porter, substitute products are those that exist in another industry but may be used to fulfill the same need. The more substitutes that exist for a product, the larger the company’s competitive environment and the lower the potential for profit. An example of this is that for a boxed juice producer, fresh juice, water and soft drinks are all substitutes though they exist in separate categories.
A high threat of substitutes will impact a company’s ability to set prices that it wants. If a substitute is priced lower or fulfills a need better than it may end up attracting consumers towards it and reduce sales for existing companies.The threat of substitutes is affected by factors such as brand loyalty, switching costs, relative prices, as well as trends and fads.

4. Bargaining Power of Buyers

When buyers have the power to affect prices in an industry, it becomes an important factor to consider for a company.Buyers tend to have power over an industry if they are important to the company, this may be if the industry is such that buyers either buy in bulk, or can easily switch to another supplier. A limited number of strong buyers may be able to exert significant control over a seller. In addition, if a product is similar to its competitor with little or no differentiation, then there are chances that the company may need to let the supplier dictate terms in order to avoid losing the customer.

5. Bargaining Power of Suppliers

Suppliers provide the raw material needed to provide a good or service. This means that there is usually a need to maintain strong steady relationships with suppliers. Depending on the industry dynamics, suppliers may be in the position to dictate terms, set prices and determine availability timelines. Powerful suppliers may be able to increase costs without affecting their own sales volume or reduce quantities that they sell. Supplier may enjoy more power if there are less of them. Costs of switching to an alternate are high, or there are no alternates. A supplier may also be the only provider of a certain raw material. This may be the case in instances where a supplier holds a patent or have proprietary knowledge. Because of a lack of alternates, they may be able to withhold quantities or increase prices without losing sales.
How to use the model?
The Porter’s five forces model is often used as a starting point to evaluate a company’s positionin its industry and to assess its level of competitiveness. Though this framework is generic and applicable to any industry, it is only effective if it is used in a specific context that applies directly to the company undertaking the evaluation.
Porter also emphasized the importance of using this model at more basic industry level. If an organization operates in different industries, then it must develop a separate five forces model for each of its industries. 


3) Explain how technology can develop a competitive advantages for each force in five forces model?

Traditional competitors
  • All firms share market space with competitors who are continuously devising news product , services , efficiencies , and switching cost.
New market entrants
  • New companies have new equipment , younger workers , but little brand recognition.
Substitute product and services
  • Substitute costumers might use in prices become too high , for example iTunes substitute for CDs.
Customers
  • Customer can easily switch to competitor's products
  • Force businesses to compete on price alone in transparent marketplace.
Suppliers
  • Market power of suppliers when firm cannot raise as fast as suppliers.





Chapter 2 : Identifying competitive advantage





Introduction

What is competitive advantage?
  • -          A product or services that an organization’s customers place a greater value on than similar offerings from a competitor
  • -          Unfortunately, CA is temporary because competitors keep duplicate the strategy.
  • -          Then, the company should start the new competitive advantage

Michael Porter’s Five Forces Model is useful tool to aid organization in challenging decision whether to join a new industry or industry segment


1.       Buyer Power
·         High – when buyers have many choices of whom to buy
·         Low – when their choices are few
·         To reduce buyer power (and create competitive advantage), an organization must make it more attractive to buy from the company not from the competitors
·         Best practices of IT based
 -  Loyalty program in travel industry, for example rewards on free airline tickets or hotel stays

The Competitive Environment

Bargaining Power of Customers/Buyer Power
  • Customers can grow large and powerful as a result of their market share
  • Many choices of whom to buy from
  •  Low when comes to limited items
  • Example, used loyalty programs (Jusco card, Tesco card, being a members to get the discount)

2.       Supplier Power
·         High – when buyers have few choices of whom to buy from
·         Low – when their choices are many
-    Best practices of IT to create competitive advantage
-    Example, B2B marketplace – private exchange allow a single buyer to posts it needs and then open the bidding to any supplier who would care to bid. Reverse auction is an auction format in which increasingly lower bids

An organization within the Supply Chain
  • -          Supplier power is the converse of buyer power

1.       Threat of Substitute products and services
·         High – when there are many alternatives to a product or service
·         Low – when there are few alternatives from which to choose
·         Ideally, an organization would like to be on a market in which there are few substitutes of their product or services
- Best practices of IT
- Example, Electronic product – same functions different brands

The Competitive Environment

Threat of Substitutes
  • -          To the extent that customers can use different products to fulfill the same need, the threat of substitutes exists
  • -          Example, electrical product – same function different brands
  • -          Switching cost – costs can make customer reluctant to switch to another product or service

2.       Threat of new entrants
·         High – when it is easy for new competitors to enter a market
·         Low – when there are significant entry barriers to entering a market
·         Entry barriers is a product or service feature that customers have come to except from organizations and must be offered by entering organization to complete and survive
·         Best practices of IT
-     Example, new bank must offers online paying bills, acc. monitoring to compete

The Competitive Environment

Threat of New Entrants
  • -          Many threats come from companies that do not yet exist or have a presence in a given industry or market
  • -          The threat of new entrants forces top management to monitor the trends, especially in technology, that might give rise to new competitors
  • -          Example, new bank (online paying bills, acc. monitoring)

3.       Rivalry among existence competitors
·         High – when competition is fierce in a market
·         Low – when competition is more complacent
·         Best practices of IT
-    Wal-Mart and its suppliers using IT – enabled system for communication and track product at aisles by effective tagging system
-    Reduce cost by using effective supply chain

The Competitive Environment

Rivalry Among Existing Firms
  • -          Existing competitors are not much of the threat: typically each firm has found its “niche”.
  • -          However, changes in management, ownership, or “the rules of the game” can give rise to serious threats to long term survival from existing firms
  • -          Example, the airline industry faces serious threats from airlines operating in bankruptcy, who do not the debts while slashing fares against those healthy airlines who do pay on debt. (MAS & AIR ASIA)



The Value Chains – Targeting Business Processes
  • Supply Chain – a chain or series of processes that adds value to product and service for customer
  •  Add value to its products and services that support a profit margin for the firm

Sunday 6 December 2015

Chapter 1: Business Driven Technology

Learning outcomes
- compare management information system (MIS) and information technologies (IT)
- describe the relationship among people, information technology, and information
- identify four different department in a typical business and explain how technology helps them to work     together.
- compare the four the different types of organizational information cultures and decide which cultures applies to your school.

INFORMATION TECHNOLOGY’S ROLE IN BUSINESS

 -Information technology is everywhere in business.

INFORMATION TECHNOLOGY’S IMPACT ON BUSINESS OPERATION
Customer sevices-60%
Finance-90%
Sales and Marketing-44%
IT operations-56%
Operations management-25%
HR-12%
Security-17%

INFORMATION TECHNOLOGY BASICS
- Information technology (IT) - a field concerned with the use of technology in managing and processing information.
- Information technology is an important enabler of business success and innovation
- Management information system (MIS)-a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solves business problems.
- MIS is a business function, similar to Accounting, Finance, Operations, and Human Resources.
 - When beginning to learn about information technology is important to understand
     *Data, information, and business intelligence IT resources.
      *IT cultures.

INFORMATIONS
*Data-raw facts that describe the characteristic of an event.
Exp - number of student of UiTM MALACCA
*Information-data converted into a meaningful and useful context.
*Business intelligence-applications and technologies that are used to support decision making effort.

DATA, INFORMATION, AND BUSINESS INTELLIGENCE
IT RESOURCES
-people use
-Information technology to work with
-Information

IT CULTURES
*Organizational information cultures include:
#Information Functional Culture - employees use information as a means of exercising influence of power over others. For example, a manager in sales refuses to shares information with marketing to need the sales manager’s input each time a new sales strategy is developed.
*Informational-Sharing Cultures-
Employees across departments trust each other to use information (especially about problem and failures) to improve performance.
*Information - Enquiring Cultures
Employees across department search for information to better understand the futures and align themselves with current trends and new directions.
*Information - Discovery Culture
Employees across department are open to new insight about crisis and radical changes and seek ways to create competitive advantages.