Chapter 1: Business Driven Technology

Learning outcomes

- compare management information system (MIS) and information technologies (IT)

- describe the relationship among people, information technology, and information

- identify four different department in a typical business and explain how technology helps them to work     together.

- compare the four the different types of organizational information cultures and decide which cultures applies to your school.

INFORMATION TECHNOLOGY’S ROLE IN BUSINESS

 -Information technology is everywhere in business.

INFORMATION TECHNOLOGY’S IMPACT ON BUSINESS OPERATION

Customer sevices-60%

Finance-90%

Sales and Marketing-44%

IT operations-56%

Operations management-25%

HR-12%

Security-17%

INFORMATION TECHNOLOGY BASICS

- Information technology (IT) - a field concerned with the use of technology in managing and processing information.

- Information technology is an important enabler of business success and innovation

- Management information system (MIS)-a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solves business problems.

- MIS is a business function, similar to Accounting, Finance, Operations, and Human Resources.

 - When beginning to learn about information technology is important to understand

     *Data, information, and business intelligence IT resources.

      *IT cultures.

INFORMATIONS

*Data-raw facts that describe the characteristic of an event.

Exp - number of student of UiTM MALACCA

*Information-data converted into a meaningful and useful context.

*Business intelligence-applications and technologies that are used to support decision making effort.

DATA, INFORMATION, AND BUSINESS INTELLIGENCE

IT RESOURCES

-people use

-Information technology to work with

-Information

IT CULTURES

*Organizational information cultures include:

#Information Functional Culture - employees use information as a means of exercising influence of power over others. For example, a manager in sales refuses to shares information with marketing to need the sales manager’s input each time a new sales strategy is developed.

*Informational-Sharing Cultures-

Employees across departments trust each other to use information (especially about problem and failures) to improve performance.

*Information - Enquiring Cultures

Employees across department search for information to better understand the futures and align themselves with current trends and new directions.

*Information - Discovery Culture

Employees across department are open to new insight about crisis and radical changes and seek ways to create competitive advantages.